FAQ

1. How do I book a play?

You can book the playtime online! Just click the Book Now menu on the top of the page then select the number of participant and your preferred time. After you have completed the online booking, you will be given a booking reference number in email. At the time you arrive, please sign the Term and Condition on one of our iPads at the front desk area. Once done you will be given a barcode, which you may take to any of our VR booth which shows “Ready” on the dashboard screen, scan it below the screen to activate the booth and start playing.

2. What payment option do you offer?

We accept VISA, Master and PayPal.

3. Can I just walk in or call to make a booking?

Certainly! Please bear in mind the availability may be limited.

4. Can I split play time with my friend?

Of course, we love friends! We even provided table & chair at most booths just for you and your friends.

5. Can I book more than one play session in a row?

Not a problem! Even better – if you booked two sessions in a row, you get 10 minutes extra play time for free! (Please let our staff know before sign the Term And Condition)

6. Is there an age / height limit for VR Zone?

Due to hardware limitation, in order to have the optimal VR experience the participant should be at least 4 feet tall. Any participant under the age of 18 must have their parent/guardian present at the start of the booking to sign the Terms and Conditions in-person, on behalf of their child.

7. How early should I show up before my play time?

We recommend you arrive 20 minutes in advance of your booking.

8. I wear glasses. Do I need to take them off?

Not necessarily. The VR headset we use is designed to accommodate glasses with a few seconds adjusting. If you are not sure how to adjust headset please ask our staff for assistance.

9. What if I need to cancel a booking?

Please call to cancel a booking.
Our cancellation policy as follow:
A cancellation fee of 100% applies for cancellations made less than 24 hours in advance, or in case of no-show.
A cancellation fee of 50% applies for cancellations made less than 48 hours in advance.
No cancellation fee applies for cancellations made 48 or more hours in advance.

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